Terms of Use

These terms form a legally binding agreement between Users (“User(s), you, your, customer(s), yourself”) and/or its subsidiaries and affiliates (“FLASHROOMS, we, us, our”). These terms shall govern the use of the website, Customer Care (collectively referred to as “FLASHROOMS Platform”) which enables the User to connect with us in relation to the services offered through the FLASHROOMS Platform (“Services”).

Please read these terms carefully before accessing, using, obtaining or availing any products or Services by FLASHROOMS. If you do not agree with these Terms of Use you may refrain from using the FLASHROOMS Platform and/or Services. These conditions must be read in conjunction with any other applicable terms and conditions governing the use of FLASHROOMS Platform and Services.

FLASHROOMS reserves the right to modify these Terms of Use at any time at its sole discretion. It will be your responsibility to keep yourself updated with the Terms of Use from time to time, your continued usage of the FLASHROOMS Platform and Services would be deemed to be an acceptance of these terms and the modifications thereto.

Table of Content

1. Eligibility to use

2. Using the FLASHROOMS Platform: Account Registration and use

3. FLASHROOMS Services

4. Terms specifically applicable to Customer

5. Communications

6. Intellectual Property

7. Privacy

8. Indemnification

9. Limitation of Liability

10. Refund Claim Period

11. Modification of these Terms

12. General Provisions

1. Eligibility to use

You must be at least eighteen (18) years of age or above and capable of entering, performing and adhering to these terms. While individuals under the age of 18 may utilize/browse the FLASHROOMS Platform, they shall do so only with the involvement, guidance and supervision of their parents and / or legal guardians, under such parent /legal guardian’s registered account. FLASHROOMS reserves the right to terminate User’s access and refuse to provide User with access to the FLASHROOMS Platform if FLASHROOMS discovers that User is under the age of 18 years.

2. Using the FLASHROOMS Platform: Account Registration and use

FLASHROOMS makes the Services available to you through the FLASHROOMS Platform upon you providing FLASHROOMS certain required User information and having created an account (“Account”) through FLASHROOMS ID and password or other log-in ID and password (collectively, the “Account Information”). The FLASHROOMS Platform requires you to register as a User by creating an Account in booking to utilize the Services provided. You will be responsible for maintaining the confidentiality of the Account Information, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify FLASHROOMS of any unauthorized use of its Account Information or any other breach of security, and (b) ensure that you exit/log out from the account at the end of each session. FLASHROOMS cannot and shall not be liable for any loss.

3. FLASHROOMS Services

Flashrooms is primarily responsible for providing a comfortable room stay and for ensuring the acceptability of the services as promised by Flashrooms to its customers. Flashrooms has right to direct the Hotel owners to provide the room stay services to Flashrooms’s customers.

1. FLASHROOMS understands the NEW age Customers requirements and accordingly offers wide variety of hotels at its platform to service its Customer.

2. FLASHROOMS markets the room stays, providing its Customers with the room booking voucher that entitles them to avail Hotel stay service in our FLASHROOMS branded rooms provided by our Vendors as per terms agreed with FLASHROOMS.

3. In case Customers are not able to select the properties from our website, you can call our customer support desk and our team will help you find a suitable accommodation within your preferred budget and amenities.

4. If any check-in is denied for a confirm booking, FLASHROOMS shall ensure that User is provided with an alternate accommodation of comparable standards. In an event, where the alternate accommodation could not be provided, FLASHROOMS shall arrange for the refund of any pre booking amount collected from the User.

5. FLASHROOMS also promises its Users of a comfortable room stay experiences at all its FLASHROOMS branded rooms with following amenities:

a. AC rooms with Television

b. Wi-Fi

c. Spotless linen

d. Hygienic and sanitised washrooms

e. Housekeeping Facilities on daily basis for your comfort 

f. 24×7 manned front desk to help you with all your queries

6. You can reach out to us by:

a. Writing to us on the FLASHROOMS support page

b. Calling us on our 24X7 guest support helpline

Our guest support team will ensure the best and resolve your concern.

7. FLASHROOMS stays involved with the Users right from the time when booking is made through FLASHROOMS platform and throughout the hotel stays, ensuring that the User gets a comfortable room stay experience.

4. Terms specifically applicable to Customer:

Users availing Services and FLASHROOMS Products via the FLASHROOMS Platform (hereinafter referred to as “Customers”) shall be governed by the following terms and conditions:

A. Reservation or booking of services

The process of booking Services from this FLASHROOMS Platform may require you to disclose your personal and confidential information. To prevent any possibility of unauthorized access to your confidential information such as name, address etc., you shall not use/access this site from unsecure computers, unsecure communication links, unsecure mobile phones or locations such as Internet-Cafe(s), Cyber-Cafe(s) and other commercially available internet enabled computers or computer services. The User agrees, acknowledges and confirms that before placing any booking on the FLASHROOMS Platform, the User shall check the Service description and price carefully and by placing a booking for a Service you agree to be bound by these terms including the Services’ description. You shall only place the booking after fully satisfying yourself with the price, description as has been displayed on FLASHROOMS Platform. That relying on declarations, confirmations, information and obligations made/undertaken by the User in accordance with the terms, and believing the same to be true and acting on the faith thereof, FLASHROOMS has agreed to provide the Services to the User as per the terms mentioned herein. In particular, the User does hereby agree, promise, declare, confirm, covenant, undertake and represent & warrant to FLASHROOMS:

a. the User is not under any legal or other deficiency which prevents/may prevent the User from: (i) entering into a valid contract under the applicable laws; and (ii) making valid payment to FLASHROOMS for Services booking by the User.

b. In the event of detecting any suspicious activity from User’s account, FLASHROOMS reserves the right to cancel all pending and future booking owing to any such incident without any liability to the User.

c. While using the FLASHROOMS Platform User shall at all times strictly comply with the payment procedure and the terms mentioned herein in their entirety.

d. Your use of the Services shall be deemed that you are fully satisfied with the description, look and design of the accommodation and usage fee of the accommodation as has been displayed on FLASHROOMS’s Platform.

The User agrees and acknowledges that in the FLASHROOMS Platform all Services are offered only at the sole discretion of FLASHROOMS.

B. Payment & Usage Fee

You hereby agree and understand that you will have to pay the usage fee as mentioned on the FLASHROOMS Platform for the concerned Services via the payment mode provided on the FLASHROOMS Platform post which User’s requested reservation will be confirmed. Once the reservation has been confirmed, FLASHROOMS will debit the usage fee from the payment mode selected by the User. The User agrees and acknowledges that the payment procedure may call for and require additional verification of or information from the User and the User undertakes to provide complete, correct and proper information.

FLASHROOMS uses third party payment providers to receive payments from User. FLASHROOMS is not responsible for delays or erroneous transaction execution or cancellation of reservation due to payment issues. FLASHROOMS takes utmost care to work with third party payment providers, but does not control their systems, processes, technology and work flows, hence cannot be held responsible for any fault at the end of payment providers.

User making payments for Services provided via the FLASHROOMS Platform, would be making payments to the entities mentioned as per the link mentioned in the tab named Payment for Services.

C. Responsibility

You are requested to kindly take due care of all your personal valuables and belongings. FLASHROOMS and its employees shall NOT be responsible for any loss, theft or damage to the Guests’ personal valuables and belongings.

D. User / Guest Verification

User / Guest verification on the Internet is difficult and we do not assume any responsibility for the confirmation of any Guest’s identity. Notwithstanding the above, for transparency and fraud prevention purposes, and as permitted by applicable laws, we may, but have no obligation to (i) ask Guests to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of Guests

5. Communications

When you use the FLASHROOMS Platform, you agree and understand that you are communicating with FLASHROOMS through electronic records and you consent to receive communications via electronic records from FLASHROOMS periodically and as and when required. FLASHROOMS may communicate with you by email or by such other mode of communication, electronic or otherwise. You specifically agree that FLASHROOMS shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received. Further, FLASHROOMS will make best efforts to safeguard the confidentiality of your personally identifiable information available with it, but transmissions made by means of the internet cannot be guaranteed or made absolutely secure. By using this FLASHROOMS Platform, you agree that FLASHROOMS shall not be liable for disclosure of your information due to errors in transmission or unauthorized acts of third parties. Without prejudice to the foregoing you agree that FLASHROOMS shall not be held liable or responsible for ‘phishing attacks’ on you. You may accept or decline the cookies when you access FLASHROOMS Platform. It is the User’s responsibility to set his browser to alert him to accept or to reject cookies.

6. Intellectual Property

The User agrees that any feedback, comments, ideas, suggestions, information, or any other content which User contributes to FLASHROOMS or FLASHROOMS Platform (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for FLASHROOMS to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content without additional approval or consideration in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. The User represents and warrants that User owns or otherwise controls all of the rights to the content that he/she may contribute to this FLASHROOMS Platform and that use of his/her content by FLASHROOMS shall not infringe upon or violate the rights of any third party.

7. Privacy

Please refer the privacy policy through flashrooms.in

8. Indemnification

Without prejudice to and in addition to any other remedies, reliefs or legal recourses available to FLASHROOMS herein or any applicable laws or otherwise, User agrees to indemnify, defend and hold FLASHROOMS harmless including but not limited to its affiliate, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by FLASHROOMS that arise out of or related to your use or misuse of the of the Website, any violation by you of these terms and conditions, or any breach of representations, warranties and covenants made by you herein.

9. Limitation of Liability

FLASHROOMS shall not be liable for any damages of any kind whatsoever including but not limited to direct, indirect, incidental, punitive, exemplary and consequential damages, damages for loss of use, data or profits, or other intangible losses, which may arise or are arising from the use of this FLASHROOMS Platform or any of the information, software, services and related graphics contained within the FLASHROOMS Platform or any of the Services offered, regardless of whether such damages are based on contract, tort, negligence, strict liability or otherwise, and even if FLASHROOMS has been advised of the possibility of damages.

Notwithstanding anything to the contrary contained herein or elsewhere, Flashrooms’s entire liability to the user for any claim arising out of availing Flashrooms services/ browsing the Flashrooms platform shall be limited to the amount equivalent to the price paid for the product and services giving rise to such claim.

10. Refund Claim Period

If you wish to claim a refund, you have an option to raise the request within 7 days from your booking date.

11. Modification of these Terms

FLASHROOMS reserves the right to modify these Terms at any time in accordance with this provision.

12. General Provisions

Governing Law and Jurisdiction: This Agreement, and all transactions entered into on or through FLASHROOMS Platform shall be interpreted, construed and governed by the laws of India which shall be applicable to this Agreement without regard to principles of conflict of laws. User agrees that all claims, differences and disputes arising under or in connection with or in relation hereto the FLASHROOMS Platform, the terms or any transactions entered into on or through the FLASHROOMS Platform or the relationship between User and FLASHROOMS shall be subject to the exclusive jurisdiction of the courts at Delhi and User hereby accede to and accept the jurisdiction of such courts.

Severability: The Parties hereto agree that each of the provisions contained in this Agreement shall be severable, and the unenforceability of one or more provisions of this Agreement shall not affect the enforceability of any other provision(s) or of the remainder of this Agreement.